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Legal Terms for Your Biji Account

Using Biji means you agree to the terms that govern your account, your deposits via bKash, Nagad or Rocket, and how we handle your data.

Account TermsData & PrivacyEligibility by RegionPayment RulesContact Rights
Biji Legal Terms for Your Biji Account
ACCOUNT SECURITY

How We Protect Your Data and Account

Your account security and data are handled under clear internal policies. We store only the information needed to run your account, verify payments and comply with the obligations applicable to our supported regions. Here is how the key areas work in practice.

Data Retention

We keep your account data for as long as your account is active and for the period required after closure under applicable record-keeping rules. You can request a copy of your data at any time through our support email.

Cookie Use

We use essential cookies to keep your session active and functional cookies to remember your payment method preference — for example, whether you last used bKash or Nagad. You can adjust non-essential cookies in your browser settings.

Account Security

Every login uses OTP verification sent to your registered mobile number. If you receive an OTP you did not request, contact support immediately and we will lock your account while we investigate.

Data Change Requests

To update your registered details — mobile number, name, or linked payment account — contact support with proof of identity. Changes to payment details require re-verification before the next withdrawal is processed.

REACH OUR TEAM

Contact Us About Legal Queries

If you have a question about how these terms apply to your account, a payment dispute, or a data request, our support team handles legal and account queries directly. Reach us through the channel that suits you — we aim to respond to all legal and data-related contacts within one business day.

Team online

Live Chat

Open the chat icon from any page on Biji to reach our support team. Useful for quick account and payment term clarifications.

Email Support

Send legal or data-related queries to our support address found in the footer. Include your registered mobile number for faster account lookup.

Account Help Centre

Our help centre covers payment terms, withdrawal rules, account closure steps and eligibility questions in detail — check there first for common legal topics.

Common Questions About Our Terms

These are the questions we hear most often from account holders in Bangladesh about how our legal terms apply to them.

Eligibility depends on your local law and whether your region is currently supported. We do not open accounts in regions where doing so would conflict with applicable law. Check the eligibility section when you register.

Email our support team from your registered address and include your account mobile number. We will compile and send your data within the timeframe required under applicable data rules.

You can request deletion of data we are not legally required to retain. Some records — particularly payment and transaction history — must be kept for a minimum period. We will tell you what can and cannot be removed.

We post updated terms on this page with the revised date. If you continue using your account after the update date, that counts as acceptance. To opt out, close your account before the change takes effect.

Raise a payment dispute through live chat or email within 30 days of the transaction. Share your bKash, Nagad or Rocket transaction reference. We review and respond with a decision on the dispute.

We share data only with payment processors — such as bKash, Nagad and Rocket — and with parties required by law. We do not sell your personal data to advertisers or unrelated third parties.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.